Essentials of Knowledge
Management. John Wiley & Sons 2003. From the back cover: Knowledge management encompasses
the gathering, evaluation, organization, analysis, dissemination, and
employment of information and production of knowledge by decision-makers. This
book examines the various approaches to knowledge management that contribute to
corporate competitiveness, providing an understanding of how this vital
function can optimize corporate performance. It shows senior level executives
how to work with knowledge management professionals, understand what to look
for when hiring knowledge management staff, and understand the investment and
likely returns on various knowledge management approaches. Part of the popular
Essentials series, Essentials of Knowledge Management also explains the
tradeoffs between commercial options available, discusses best practices, and
examines the significance of knowledge management on the corporation’s bottom line.
The Eternal E-Customer: How
Emotionally Intelligent Interfaces Can Create Long-Lasting Customer
Relationships. McGraw-Hill 2001. From the back cover: The Eternal
E-Customer focuses on getting ebusinesses to the next level of customer
loyalty. In the competitive world of ecommerce, the winners know that the key
to success is customer appreciation and retention. Emotionally Intelligent
Interfaces (EII) are driven by data from previous customer interactions,
explicit customer preferences, and based on customer profiles. EIIs build trust
and customer loyalty by offering shoppers the intimacy and individual attention
they expect from the corner store. In
this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap
to get readers up to speed on all crucial business and technology aspects of
EIIs, and explains how to create the information infrastructure needed to
support EIIs tailored to their businesses.
Focuses on achievable results using current technology. Includes a
companion Web site with links to examples of state-of-the-art EII technologies
Foreword by Ray Kurzweil, author of The Age of Spiritual Machines.
The Wireless Web: How to Develop
and Execute A Winning Wireless Strategy. McGraw-Hill 2001. Named one of the
eight top business books of the summer by The Wall Street Journal. From the back
cover: The marriage of the Web and
wireless communications technology impacts virtually every business on the
globe. The Wireless Web reveals how it impacts your business, and explains in
clear, easy-to-understand terms what you can do starting today to help your
business gain access to the growing pool of wireless Web customers. Written for non-technical executives and
managers, The Wireless Web details how to take advantage of wireless Web
possibilities in a clear, straightforward manner, explaining the key concepts
and technologies involved.
Essentials of Shared Services.
John Wiley & Sons 2002. Translation: Korean. Recommended reading, Harvard
Business School Working Knowledge. From the back cover: Full of valuable tips, techniques,
illustrative real-world examples, exhibits, and best practices, this handy and
concise paperback will help you stay up to date on the newest thinking, strategies,
developments, and technologies in shared services. Learn what shared services
is–and is not; Implementation issues of shared services; Management challenges
of shared services; Technical aspects of shared services, including enabling
information technologies; and Best practices of shared services, including how
to evaluate implementations.
Business Expectations: Are You
Using Your Technology To Its Fullest? BPB and Jeffrey Blander. John Wiley
2002. AudioTech Summaries book of the month; Recommended reading, Harvard
Business School Working Knowledge. From the back cover: A practical roadmap for developing
successful e-business strategic plans. E-Business Expectations provides a critical review of the process of evolving a
product or service from prototype to practical technology. Written by renown
expert on technology issues, this book provides business executives and
managers with tools they can use to position their product or service to best
satisfy their customer's needs. It guides readers from unrealistic to realistic
expectations of what a firm's technology can bring to its e-business strategy.
This book provides managers with a solid foundation for creating realistic
technological expectations for their e-business in terms of repeatability, scalability,
operating environment, resource requirements, and compatibility issues.
Essentials of XBRL: Financial
Reporting in the 21st Century. John Wiley & Sons 2003. Translations:
Russian, Japanese, Simplified Chinese. Recommended reading, Harvard Business
School Working Knowledge; Official reference, XBRL Australia, LTD; SmartPros Top 10
Bestselling Titles in 2003. From the back cover: Full of valuable tips, techniques,
illustrative real-world examples, exhibits, and best practices, this handy and
concise paperback will help you stay up to date on the newest thinking,
strategies, developments, and technologies in XBRL.
Monograph
Getting Your Software to Market.
American Medical Informatics Association 1996.
How to identify and exploit software markets. Used in workshops at
meetings of the AMIA. From the
introduction: After a year or more of hard work,
you’ve finally finished that patient information database or clinical teaching
simulation and your colleagues or students think it’s great. How do you move it
out of the classroom and into the market? How do you know if it will sell?
Should you simply hand your work over to a publisher and hope for the best, or
take on the responsibility (and associated headaches) of publishing it
yourself? If you self-publish, should you use CD-ROM or World Wide Web? How do
you set a price? How do you handle intellectual property issues such as
copyright, trademark, and patents? This book will help participants answer the
questions all successful authors face at one time or another.
Keynotes/Presentations
Building loyalty in the Digital
Era. Business Week Asia Conference. Seoul and Hong Kong
Business Ethics. Harvard Medical
School
Business Expectations: Business
Models versus Business Strategies. Business Week. Mumbai
Business Expectations: Leveraging
Technology to the Bottom Line. Business Week. Taipei,
Singapore, Kuala
Lumpur, Bangkok, and Hong Kong
CRM Outlook. Customer Relationship
Management Asian Executive Summit.
Singapore
CRM-International Experts Debate Asia’s
Future. Customer Contact World Asia/Call Centers World Asia
Conference. Singapore
Customer Contact World Africa. Johannesburg
E-Loyalty: Business Week Boardroom
Briefings Club. Singapore
Fitness Functions and Innovation. Harvard Medical
School
Innovation as a Business Driver.
Digital CEO Conference, Korean Ministry, Seoul
Intellectual property and
Electronic Media. American Society of Anesthesia Conference, Orlando
Intellectual property and
electronic publishing. Ed-Media & Ed-Telecom, Calgary
Intellectual Property Protection, Harvard Medical School
Knowledge Management: Maintaining
Corporate Competitiveness and Synergy. Business Week. Hong Kong and Bangkok
Managing software development. Harvard Medical School
Marketing medical software.
American Medical Informatics Association, Washington,
DC
On the Horizon: Unleashing the Transformative Power of
Technology. Business Week. Singapore
Software marketing. American Medical Informatics
Association, Nashville
Statistics for Performance
Management. King Faisal
Specialist Hospital
and Research Center,
Riyadh
The Economics of Healthcare. Harvard Medical School
The Eternal E-Customer. Business
Week and Pacific Century Cyberworks. Hong Kong
The Eternal E-Customer: Building
Customer Loyalty in the Digital Era. Business Week Asia
CEO Forum. Kuala Lumpur
The Eternal E-Customer: Singapore
Productivity and Standards Board
CEO Learning Circle. Singapore
The Wireless Web. Business Week North Asia. Taipei, Shanghai, Seoul
Winning customer loyalty in today's
economy: The basics of relationship building. Customer Contact World Mexico.
Mexico City
Winning customer's loyalty in
today's economy – fruit of a focused, continuous, and well-executed plan of
relationship building. Customer Contact World Asia.
Singapore
Work Your Marriage: Developing an Enterprise Strategy for
Business Intelligence. Customer Relationship Management Asian Executive Summit. Singapore
Articles
Academia, privacy and modern information technology:
partnering with industry in the modern economy. Proceedings International
Conference on Marshaling New Technological Forces. Research Triangle
Park.
Creating a 360 degree image of the customer. Proceedings
Customer Service World Africa, Johannesburg.
CRM: The Customer Isn’t Always Right. Journal Corporate
Accounting and Finance.
Essentials of CRM. SmartPros.
Essentials of Shared Services. SmartPros.
Ether business: evolution or revolution? Catalyst.
Managing your time. Medical Software Reviews.
Performance management in small practices. Journal Medical
Practice Management.
Physician productivity evaluated. Advance for Health
Information Executives.
Spending wisely. With Berkowitz L. Physicians &
Computers.
Taming time with technology. Postgraduate Medicine.
The B2B connection. E.MD.
The return on investment for information technology. With
Bergeron RA. Journal Medical Practice Management.
TimeSlicing: Executive time
management. Advance for Health Information Executives.
Touch points. E.MD.
XBRL. SmartPros.
Interviews
The Associated
Press, The Times Picayune, Apple National TV Commercial, Better Homes and
Gardens, Advance for Managers of Respiratory Care, Hippocrates, Internet Week,
Healthcare Informatics, Worldcom.Com, Personal Fitness Professional, Customer
Contact World Magazine, The Peak Magazine (Singapore), HIMSS Journal, El
Economista (Mexico), The Lancet, Technology in Practice Magazine, CNET Radio,
CIO Radio, Harvard Business School Working Knowledge, The Lexington
Herald-Leader/Tribune, Selling Power Magazine, Asia Business Times,
TheStreet.Com, The Australian Financial Review, The Nation (Thailand),
Forbes.com, and Deloitte Touche Magazine. |
